01
Refunds & cancellations
You may cancel for a full refund any time before the agreed pickup time by emailing rckburgess22@gmail.com. After pickup, the order can no longer be cancelled.
If an order is incorrect, damaged, or appears unsuitable, tell us at pickup when possible. If you discover a problem later, email within 24 hours with your name, pickup date, and a clear description. A photograph may help us resolve the request.
Depending on the affected quantity and circumstances, an approved remedy may be a replacement, partial refund, or full refund. Refunds go to the original payment method. Card issuers typically post a refund within approximately 5–10 business days after it is initiated; some refunds appear as a reversal of the original charge.
02
Fulfillment & returns
Most orders are fulfilled by local pickup in Lakeland, Florida. Limited out-of-town requests may be considered by prior arrangement. For those orders, the fulfillment method, timing, destination, and any additional cost are confirmed in writing before the order is final. We do not offer routine nationwide shipping.
For every order, the quantity, total USD price, and fulfillment details are confirmed before payment.
For food-safety reasons, eggs cannot be returned or resold after pickup. Please do not bring food products back; use the refund process above instead. A missed pickup is not automatically refundable, but contact us promptly and we will review the circumstances fairly.
03
Payment security
All prices and charges are stated in United States dollars (USD). There are no subscriptions or automatic renewals. When card payment is offered, Stripe collects and processes payment details through a Stripe-hosted or Stripe-secured experience. Serendipity Eggs does not receive or store full card numbers or card security codes.
This website uses HTTPS. Never email card numbers or other sensitive payment credentials.
04
Privacy
We may collect your name, email address, order and pickup details, payment status, and messages to answer inquiries and fulfill orders. Stripe processes payment credentials, and Cloudflare may process basic technical information needed to deliver and secure this website.
Information is shared only with service providers when needed to operate the business, or when required by law. We do not sell or rent customer information. We retain information only as long as reasonably needed for customer service, business records, and legal obligations.
You may ask to access, correct, or delete information you provided, subject to applicable recordkeeping requirements, by emailing us.
05
Terms
An inquiry is not an accepted order. An order is accepted after Serendipity Eggs confirms availability and you agree to the quantity, total USD price, and pickup details. Availability may change, and the written order confirmation controls if it differs from general website content.
Customers are responsible for timely pickup and for appropriate transport, storage, handling, and preparation after pickup. Use this website only for lawful inquiries; do not interfere with it or attempt unauthorized access.
Nothing in these policies limits rights or responsibilities that cannot legally be limited. Policies may be updated by changing the effective date shown above.
06
Contact
Serendipity EggsLakeland, Florida 33801, United States
rckburgess22@gmail.com
Include your name and pickup date when asking about an existing order. Pickup addresses are shared privately after an order is confirmed.